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Job ID: 151039

Director, Tufts Professional & Custom Education - University College
Tufts University

Date Posted Dec. 15, 2020
Title Director, Tufts Professional & Custom Education - University College
University Tufts University
Medford\/Somerville, MA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Vocational/Technical
    Education - General

Tufts University’s University College (UC) is dedicated to programming that meets the educational needs of learners, wherever they are on their learning journey. Today, UC’s programmatic areas include Tufts Professional & Custom Education Programs, Tufts Pre-College Programs, and Tufts Lifelong Learning & Osher Institute. UC has grown quickly since its inception in November 2018 and is poised for substantial medium-term growth with the incorporation of degree and certificate programs through which it hopes to significantly expand access to Tufts’ world-class education. UC offers a fast-paced, nimble environment made of highly-trained professionals who love the higher education environment and are committed to providing world class education in the 21st century to a wide variety of students. UC is well-positioned to develop a distinctive presence in the greater Boston landscape as part of a diverse and accessible institution that makes learning and engagement with education of all kinds for all people a part of its core mission.

The Director, Tufts Professional and Custom Education Programs is a key leader within University College and across the university, reporting to the Executive Associate Dean (EAD) of University College (UC), and working closely with the Dean. Thanks to UC’s role within Tufts University, this position will have tremendous impact on educational programming strategy and operations both within UC and in each of its partners, including each of Tufts other schools and centrally-managed Centers/Institutes. Further, due to the mission of UC and its Tufts Professional & Custom Education category, this individual will play a critical role in shaping access to and the design of higher education for the university as a whole.

Specifically, this individual will own and implement the strategy for three of UC’s program areas: Continuing & Professional Education, Custom Programs & Partnerships, and Degree Programs & Certificates.

Continuing & Professional Education: the development and operation of workshops, short courses, non-credit certificates, and for-credit courses designed specifically for working professionals and non-degree students is core to University College’s mission and Tufts University’s strategic priority of unbundling. Courses at Tufts is the 4-term program (Fall, Winter, Spring, Summer) through which these offerings reach the market and is University College’s biggest program. This individual is responsible for owning and implementing the strategy and operations for Courses at Tufts.

Custom Programs & Partnerships: University College is committed to developing educational experiences that are customized to meet the specific needs of external organizations and partners. This individual is responsible for owning the strategy and operations for our growing partnerships area and for the educational programs that arise from them.

Degree Programs & Certificates: this area, central to UC’s mission and strategic plan from the beginning, is the major prioritized area for the unit’s growth and is expected to include a portfolio of professionally-oriented bachelor’s and master’s degrees and certificates. This individual would be responsible for leading a team to develop the strategy, implementation plan, and operating processes for the area and seeing it through the proposal and launch. Through that process, the individual would support the Dean and EAD in determining the most strategic long-term organizational and operating structure for the area.

Responsibilities in the three program areas above will include but will not be limited to:

Multi-year strategic planning that demonstrates how the unit will achieve existing targets and how it will grow going forward, supported by analysis, market research, financials, and measurable targets and metrics
Creation of business plans to support new program development for formal approval and for presentation and distribution to University College leadership and community stakeholders
Regular strategic planning meetings within UC, with the Deans, EADs, point persons from other Tufts schools, and with external partners to drive and determine strategic goals, report out on progress, and make recommendations for change or growth
All elements of budget and forecast development, financial management and reporting, transactional oversight, and goal tracking
Data collection, management, analytics, and reporting for all elements of the business, including course/program performance on enrollment, student experience, and other non-financial metrics relative to goals, to drive strategic decision-making, and to ensure quality control and continuous improvement
Development of strategic programming and course lists that reflect both UC-driven proposals and recommendations as well as the suggestions and needs of our partners and schools, both within UC and across the university and partnerships
Operationalization of all elements of the program development and course offering processes including developing proposals, listing courses in various systems, overseeing enrollment and withdraws, hiring, onboarding, and tracking faculty hires, cancellation, partnership agreements / contracts, etc.
Marketing approaches and strategies, in collaboration with the unit’s Director of Marketing that reflect the various brands and strategic priorities of the program areas and achieve the outlined financial and enrollment targets
Management and oversight of the various systems and processes (or elements thereof) that support the program area including D1, SIS, Tableau, Datawarehouse, registration, billing, etc.
Achievement of UC, school, and partner goals (financial and non-financial) through the implementation of the above responsibilities and the constant reflection on and modification of those responsibilities as circumstances change

The Director, Tufts Professional and Custom Education will also:

Manage a team of 2 FTEs and multiple students, growing the team by facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, as well as the strategic planning processes to meet the needs of the organization
Establish and maintain collaborative relationships with academic departments, faculty, student life staff, advisors and administrative units (including Budget Center, OSPD, Operations, Bursar, TTS) across the university
Work collaboratively and as a team player with the rest of the University College team, ready to help where needed, problem solve, and work towards the greater good of the University as a whole
Strategically request, work with, understand, and draw implications from data in a sophisticated way
Get things done, have an all-hands-on-deck mentality, and be comfortable having clear performance targets and being measured against them on a regular basis.

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